Return policy

At Topcarmats.eu, we strive to ensure that you are completely satisfied with your purchase. Although our car mats are custom-made and individually tailored according to each customer's specific order (which under applicable laws would allow us to refuse returns entirely), we voluntarily grant our customers the option and right to return goods within 14 days, calculated from the day of physical delivery. If you decide that the purchased item is not suitable for you, you can return it to the seller after contacting us in advance via email: [email protected] 

 

In order for the returned item to be accepted and a refund to be issued, the product must strictly meet the following requirements:

Our warehouse reserves the absolute right to reject any returned products that do not comply with these strict conditions.

 

The customer is solely responsible for covering all direct shipping costs incurred when returning the item to our warehouse. The initial shipping fees paid by the customer during checkout are non-refundable, unless the return is due to a verified manufacturing defect or a shipping error made directly by TopCarMats.

 

To initiate a return, you must contact our customer service team within 14 calendar days from the date of receiving your package. Returns are accepted exclusively via courier services that deliver the package directly to our business address: Popieriaus st. 15, Vilnius, LT-08404, Lithuania; Phone: +37061536999. We highly recommend retaining official proof of shipment and your package tracking number.

 

We are a manufacturer based in Europe, and all vehicle models available in our online store are designed and patterned exclusively for European (EU) market vehicles by default. In cases where a mat model is compatible with a USA market vehicle or a vehicle featuring a right-hand drive configuration, it will be clearly and explicitly designated with a "USA" or "UK" tag next to the model name in our online store. Otherwise, all products are tailored strictly for European specification vehicles.

Please be strictly advised: Correct vehicle market and specification selection is the sole and absolute responsibility of the buyer. If your vehicle is a USA or UK market model, and you order a product configuration that does not feature the required "USA" or "UK" tag—claims regarding incorrect fitment, shape, or dimensions are strictly denied. In these specific scenarios, refunds will absolutely not be issued, and items will not be exchanged, as the delivered product perfectly matches the precise ordering criteria you submitted in our system.

 

Upon receiving the returned item at our facility and verifying that it complies with all our return guidelines, your refund will be processed within 7 days (typically, the process takes 2-3 business days after product inspection at the warehouse). The refund will be credited via bank transfer to the specific bank account provided by the customer via email.

 

If you are unsure about your vehicle's specifications or have any additional questions, please contact us via email at [email protected] BEFORE placing your order. Our team will gladly assist you in making the correct choice and avoiding mistakes.