FREQUENTLY ASKED QUESTIONS
How long does it take to receive my order?
Typically, the production and delivery of floor mats or boot mats in Europe take 4-8 working days. While occasional delays may occur, rest assured that customers are promptly informed of any issues.
When are goods delivered?
Our couriers deliver products on weekdays, with some areas offering weekend delivery. Stay informed about estimated delivery times through text message and email notifications from our trusted shipping partner DPD. Easily track your package and ensure a seamless delivery experience.
How can I make payment in the online store?
Our online store offers multiple payment options for your convenience. Whether you prefer online banking, VISA, MASTER, other bank cards, or PayPal, we've got you covered. Choose the payment method that best suits you for a secure and hassle-free transaction process.
How can I place an order?
To place an order on our website:
- Browse our selection of floor mats.
- Select your preferred colors and combinations.
- Add the chosen mats to your cart.
- Review your cart to ensure accuracy.
- Proceed to checkout.
- Provide necessary shipping and billing information.
- Choose your preferred payment method.
- Review your order details.
- Click "Place Order" or "Submit" to complete your purchase.
- Upon successful placement, you'll receive a confirmation email with your purchase details. For further assistance, contact us at [email protected] Happy shopping!
What is a heel pad?
The heel pad is an additional safeguard for the driver's floor mat, consisting of a rubber pad (19 x 25cm) securely affixed where all mats begin. Positioned below the brake and accelerator pedals, it offers added durability and prevents excessive wear and tear in that area. For a clearer understanding, refer to the accompanying photo when selecting your car mats.
Is a heel pad necessary?
While not mandatory, a heel pad is highly recommended for optimal durability and longevity of the floor mats. Though mats can be used without the pad, its inclusion provides extra protection, prolonging the mat's lifespan. Consider adding a heel pad for enhanced performance and longevity of your floor mats.
What is the left leg footrest for?
The left leg footrest, also known as the "Lazy Leg Tongue," covers the space where drivers typically place their left foot. By resting your foot on the footrest, any dirt or water accumulates on the mat instead of your car carpet. Standard dimensions are 25 cm in length and 11 cm in width. For custom dimensions, contact us at [email protected]
Is the price on the website for one mat or a set?
Rest assured, the prices showcased on topcarmats.eu encompass either a full set of car floor mats or a single boot mat. Regardless of your selection, our pricing structure ensures transparency and clarity, providing you with comprehensive solutions tailored to your needs.
How many color combinations can I choose for the floor mat and border color?
You have the flexibility to create your own custom floor mat set from a selection of 272 possible color combinations. Personalize your mats to match your preferences and style effortlessly.