IMPORTANT: All our mats are manufactured exclusively for the European (EU) market. USA and UK models are listed separately in our online store (you will find a "USA" or "UK" tag next to the model name). If your vehicle is from the USA / UK market and you order a standard model without these tags, the mats will not fit, and claims or returns will strictly not be accepted. If you are unsure, please contact us before ordering via email: [email protected]

 

1.1. These terms and conditions of purchase and sale (hereinafter referred to as the "Terms") are a legally binding document for the Parties, setting forth the rights, obligations, and responsibilities of the Buyer when purchasing goods from the online store Topcarmats.eu.

1.2. The Seller reserves the right to change, amend, or supplement the rules at any time, taking into account the requirements established by applicable legislation. The Buyer is informed about any changes on the website of the online store. The Terms applicable at the exact time of placing the order apply to the Buyer when shopping in the online store.

1.3. The following are entitled to purchase in the online store:
1.3.1. capable natural persons, i.e., persons who have reached the age of majority, whose legal capacity is not limited by a court order;
1.3.2. minors aged 14 to 18, only with the prior consent of parents or guardians, except when they independently dispose of their own income;
1.3.3. legal persons;
1.3.4. representatives authorized by all of the above-mentioned persons.

1.4. By confirming the rules, the Seller also guarantees that, according to clause 1.3., the Buyer has the right to purchase goods in the online store.

1.5. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer, in the online store, fills the shopping cart, specifies the delivery address, chooses the payment method, acquaints themselves with the Seller's rules, and clicks the "Confirm Order" button.

1.6. Each contract concluded between the Buyer and the Seller is securely stored in the online store's database.

 

2.1. To purchase goods in the online store, the Buyer can:
2.1.1. by registering in this online store – by entering the required data during registration;
2.1.2. without registering in this online store.

2.2. When ordering goods according to the methods provided for in clause 2.1., the Buyer must specify the personal data necessary for the proper execution of the order in the relevant fields provided by the Seller: name, surname, delivery address of the goods, telephone number, and email address.

2.3. By confirming these rules, the Buyer agrees that the provided personal data will be processed strictly for the sale of goods and services in the online store and for order fulfillment purposes. Detailed information is available in the website’s Privacy Policy.

2.4. By agreeing that the Buyer's personal data would be processed for the purpose of selling goods and services, the Buyer also agrees that informational messages necessary for the fulfillment of the order would be sent to the email address and telephone number specified by the Buyer.

2.5. By registering in the online store and ordering goods, the Buyer undertakes to safely keep and not disclose login data to any third party.

 

3.1. The Buyer has the right to purchase goods in the online store according to the procedure established in these Terms.

3.2. Since the car mats sold in this online store are custom-made and individually tailored according to the Buyer's specific order, under applicable EU legislation (Directive 2011/83/EU), they are typically exempt from the right of withdrawal. However, the Seller, by its own initiative and goodwill, grants the Buyer the right to withdraw from the purchase and sale agreement by notifying the Seller in writing via email at [email protected] no later than 14 (fourteen) calendar days from the day of physical delivery of the item.

3.3. The voluntary return right provided for in clause 3.2. may be exercised by the Buyer only if the product is completely unused, unsoiled, undamaged, remains in its original packaging, and has not lost its original commercial appearance (labels must be intact, and the mats must not be folded, creased, or otherwise deformed).

3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.

3.5. If there is any change in the data provided in the Buyer's registration or order form, the Buyer must update or inform the Seller immediately.

3.6. The Buyer undertakes not to transfer their login data to third parties. If the Buyer loses their login data, they must immediately inform the Seller.

3.7. By using the online store, the Buyer agrees to these Terms of purchase and sale and undertakes to comply with them, without violating the laws of the European Union and the Republic of Lithuania.

 

4.1. The Seller undertakes to create all the necessary conditions for the Buyer to properly use the services provided by the online store.

4.2. If the Buyer attempts to harm the stability and security of the online store or violates their obligations, the Seller has the right to immediately and without warning restrict or suspend the Buyer's ability to use the online store.

4.3. The Seller undertakes to respect the Buyer's right to privacy regarding the personal information provided during the order process and to handle it strictly in accordance with the Privacy Policy.

4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer via selected courier services.

 

5.1. The Buyer can purchase goods in the online store 24 hours a day, 7 days a week.

5.2. The contract comes into force from the moment the Buyer clicks the "Confirm Order" button, and the Seller confirms it by sending an automated confirmation email to the Buyer's email address.

5.3. The prices of goods in the online store and in the finalized order are indicated in euros, including the currently applicable VAT rate.

5.4. The Buyer pays for the goods in one of the following ways:
5.4.1. Payment via online banking – this is a prepayment via the electronic banking system used by the Buyer. Money is transferred to the online store's settlement bank account.
5.4.2. Payment by bank transfer – this is a prepayment where the Buyer pays for the goods in advance by a standard bank transfer based on the provided invoice.
5.4.3. Payment upon delivery (COD) – the Buyer can pay for the goods in cash or by bank card upon delivery directly to the courier (this service is available exclusively within the territory of Lithuania).
5.4.4. Payment by payment card – the Buyer can securely pay for the goods with a Visa or Mastercard payment card from any country.
5.4.5. Payment via the PayPal system.

 

6.1. When placing an order, the Buyer selecting the goods delivery service undertakes to specify the exact delivery location and a correct contact telephone number.

6.2. The Buyer undertakes to accept the goods themselves. In cases where the Buyer cannot accept the goods personally, and the goods are delivered to the address indicated based on the provided details, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to an incorrect recipient.

6.3. The goods are delivered by the Seller's authorized representative (courier service).

6.4. The Seller delivers the goods to the Buyer based on preliminary terms. The Buyer explicitly agrees that during peak seasonal periods or due to logistics carrier capacity delays, the delivery of goods may, in exceptional cases, be delayed. In such circumstances, the Seller undertakes to immediately inform the Buyer about the delay via email.

6.5. In all cases, the Seller is completely released from liability for any violation of the delivery terms of the goods if the goods are not delivered to the Buyer or are delivered late due to the Buyer's own fault or due to unforeseen Force Majeure circumstances.

6.6. The Buyer must in all cases immediately inform the Seller if the shipment is delivered in a damaged or crumpled package, if the shipment contains unordered goods, the wrong quantity, or an incomplete item set. Upon receiving the item, the Buyer must inspect it and, if any manufacturing or transportation damage is noticed, immediately document it with photos and send the information via email to [email protected] within 48 hours of receiving the package.

6.7. In all cases, if the Buyer notices packaging damage at the time of delivery, they must indicate comments on the delivery document provided by the courier or draw up a separate report regarding these damages. The Buyer must do this in the presence of the courier. Failure to perform these actions releases the Seller from liability to the Buyer for product damage related to packaging issues that the Buyer failed to note on the courier's delivery document.

 

7.1. The data and characteristics of the sold goods are generally indicated in the product description provided next to each item in the online store.

7.2. The Seller is not responsible if the goods in the online store do not match the real size, shapes, or color of the products in terms of their color, shape, or other parameters due to the characteristics or personal settings of the monitor used by the Buyer. Furthermore, the responsibility for selecting the correct vehicle market model (EU vs. USA/UK) according to the provided important notice at the top of the page lies solely with the Buyer.

7.3. The Seller provides the product quality warranty required by applicable legal acts. In order for the mats to last as long as possible, buyers are highly recommended to select the additional heel pad protection during the order process.

7.4. If the Seller does not provide a specific additional quality warranty, the standard warranty provided for by the relevant legal acts of the Republic of Lithuania and the European Union applies.

 

8.1. The Buyer is fully responsible for the correctness of the personal data provided in the order or registration form. If the Buyer fails to provide accurate personal data, the Seller is not responsible for the resulting consequences (e.g., non-delivery of the product) and acquires the right to claim compensation for direct losses incurred from the Buyer.

8.2. The Buyer is responsible for the actions performed while using the Topcarmats.eu online store.

8.3. A registered Buyer is responsible for the security of their login data and its transfer to third parties. If the services provided by the online store are used by a third party who has logged into the system using the Buyer's data, the Seller shall treat this person as the Buyer.

8.4. The Seller is released from any liability in cases where losses arise because the Buyer, regardless of the Seller's recommendations and the Buyer's obligations, failed to familiarize themselves with these Terms, even though the opportunity to do so was provided.

8.5. If the Seller's online store contains links to the websites of other companies, institutions, or individuals, the Seller is not responsible for the information or activities carried out there, does not maintain or control those websites, and does not represent those companies or individuals.

8.6. In the event of damage, the party at fault shall compensate the other party for the direct losses incurred.

 

9.1. The Seller may, at its own discretion, initiate various promotions or special offers in the online store.

9.2. The Seller has the right to unilaterally, without separate warning, change the terms of promotions or cancel them. Any change or cancellation of promotion terms is valid only moving forward and does not affect orders that have already been confirmed and paid for.

9.3. The Seller sends all notifications using the contact details provided during the Buyer's order process (via email or phone).

9.4. The Buyer sends all notifications, questions, or claims to the Seller via the email address: [email protected]

9.5. The Seller is not responsible if the Buyer does not receive the sent informational or confirming messages due to internet connection issues, email service provider filters, network disruptions, or an incorrectly specified email address by the Buyer themselves.

 

10.1. These terms and conditions of purchase and sale are drawn up in accordance with the laws and legal acts of the Republic of Lithuania and the European Union.

10.2. All disagreements arising from the execution of these Terms shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania in a competent court.